QUALITY MANAGEMENT SYSTEMS

It's not just about certification, it's really about your business.

What is QA?

ISO 9001 was called Quality Assurance (QA) but since 2000 the standard is titled Quality Management System.

What is Quality Management?


  • Processes that cover job planning, purchasing and procurement, provision of products and services, problems and corrective action, administration, management, meetings, training, record management, client enquiries, goal setting, performance review and continuous improvement.
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General contents for a typical business are:

   

BUSINESS PROCESS

CONTENT
Policies Statements of Commitment - Policies for:
Quality, Safety, Environment, Privacy, Rehabilitation, etc.
System Control Document control; internal audits.
Administration & Finance Financial control; debtors/creditors/payroll; reports; filing & archiving; client records; reception; general office duties
Strategic Management compliance & risk management; budgets; business plans; reports & KPIs; continuous improvement
Personnel Organisational chart; position descriptions; staff selection; induction & training; staff reviews; staff records; competency records; staff meetings.
Sales & Tenders Enquiries; tenders; quotations; contract review; sales analysis; client feedback and satisfaction; price lists.
Purchasing & Procurement Purchase order content; control of critical or high risk suppliers and subcontractors; material identification & traceability; supplier review and monitoring; supplier information
Core Services Stock control; scheduling; production; inspections and tests; Quality Controls; despatch; problems; improvements; complaints; feedback and satisfaction; plant maintenance.

Demonstrating Compliance

We provide a simple table which translates the language of the Standard and aligns it with your procedures. This demonstrates compliance but allows you to write your system using your language and plain English.

Our Plain English approach

  • Many traditional Systems have been written using the language of the Quality Standard and QA jargon. Our approach is to use plain English - simple, useful, in your language without QA jargon.
  • Flowchart and "dot-point" style is common. The needs of the reader and end user are critical. Procedures should not just be kept in binders on shelves, but should be presented in posters, signs, adjacent to machinery - where the end user needs it and in a style and language appropriate to their needs.
  • Your procedures are written using the language of your industry and your business and are written for your staff, not just for the external auditor. We will not supply manuals full of words.

Typical consulting program & Certification

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Hard and soft copies


Your documents are provided in attractive professional binders. They are also provided in a SiteMap.

Sitemap

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System Maintenance

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